City of Yuma issued the following announcement on Mar. 3.
The City of Yuma is excited to announce the launch of Yuma Click & Fix, a citizen engagement platform that allows residents to submit requests for service via mobile devices and computers.
Powered by SeeClickFix, the place-based reporting platform allows residents to document problems ranging from graffiti to potholes within the City’s boundaries. In addition, this new platform allows City staff to manage issues reported from creation to resolution engaging residents throughout the process.
Whenever Yuma residents see something that needs to be addressed, such as potholes, damaged street signs, graffiti, street light issues, or park maintenance, they can now submit a request via a few simple clicks on their mobile device (or computer). Users can include photos as well as a detailed description with their request, which will help resolve requests quickly and efficiently. The request is then sent directly to the appropriate City department for follow up. Users receive real-time updates on the City's progress on resolving the issue.
Yuma Click & Fix provides staff with a centralized system for managing reported issues. It integrates seamlessly into existing service requests software used by the City, reducing the need for staff to input information from online forms and allows for more effective response time and tracking of issues.
The application is free to the public and can be accessed through the City’s website at yumaaz.gov/YumaClickFix. As soon as next Wednesday, March 9, the mobile app will be available to download through the App Store on iPhones and Google Play on Android phones.
“We are excited to roll out the Yuma Click & Fix application. This is just one more way residents can engage and communicate with the City,” shared Deputy City Administrator Jennifer Reichelt. “This new tool allows residents to be ‘our eyes and ears’ throughout the community and keep us informed of issues that need to be addressed.”
As a reminder, Yuma Click & Fix should only be used for reporting non-emergency issues. In the event of an emergency always call 911.
Using Yuma Click & Fix
Submitting a request is quick and easy. Users should go to the Yuma Click & Fix web portal or mobile app and select a category/issue that best fits their concern. Users are then prompted to provide a location, upload a photo (if desired), and describe the issue. Once the necessary information is inputted, users submit their request.
If submitting a request for the first time, users will be asked to either create an account or submit as a guest or anonymously. Users will only be provided status updates on their request if an email address is provided.
Original source can be found here.
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